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Our goal: to make your shopping experience as easy and pleasant as possible.
Order & Payment
1. How can I pay at Underdexter?
We accept all common payment methods: Credit card, PayPal, Apple Pay, Google Pay and Klarna
2. Can I change or cancel my order later?
We can make changes or cancellations as long as your order hasn't been shipped yet. Please contact us immediately via our contact form or online chat.
Shipping & Delivery
3. How long does shipping take?
Our products are usually delivered within 2-6 business days (depending on the destination country).
4. Where do you deliver?
We deliver throughout the DACH region and in Italy.
5. Can I track my order?
Yes, as soon as your package is on its way, you will receive a tracking number via email.
Products & Quality
6. Where are your products manufactured?
Our products are handcrafted in Austria with love and care, from the material to the production.
7. Are your products sustainable?
Yes – we only use high-quality, durable and natural materials from Austria.
8. Is there a guarantee?
Yes, we offer a 2-year warranty on material and manufacturing defects.
Returns & Exchanges
9. How can I return or exchange something?
You can return unused products within 14 days of receipt. Please contact us in advance for the return form.
10. Who bears the return costs?
The buyer is responsible for return shipping costs unless the error was ours.
Contact & Service
11. What is the quickest way to reach you?
We respond most quickly via online shop chat or our contact form. Average response time: less than 24 hours.
12. Do you also offer custom orders?
Yes – for special requests and individual engravings, simply send an inquiry.
Still questions?
Then please share your question with us via our online shop chat.
Otherwise...
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